Click & Collect is a way out for retailers struggling with the current Covid–19 restrictions. But the model has a future that goes beyond the Corona crisis. ProGlove’s solutions are a perfect fit to get a head-start.
In essence, Click & Collect is quite simple: the customer orders online, the retailer collects the items and deposits them. The customer then simply picks up their order on site. Done.
For many retailers, Click & Collect is thus becoming a vital lifeline. Because it allows them to maintain an open channel to their customers and generate sales despite the current restrictions. However, the model is by no means new and brings far-reaching advantages that are likely to endure in the post-Covid era.
The advantages of Click & Collect
Click & Collect eliminates the cost of transporting goods. This means that the model also reduces the burden on retailers. In addition, it can minimize the required time and thus accelerate the transaction overall. This is yet another positive factor for many customers.
Particularly in the case of clothing, customers also have the opportunity to try on the pieces on site. This, in turn, reduces any additional costs associated with expensive returns. The ever so often highlighted customer experience thus benefits greatly. This is precisely what plays an important role for many retailers in connection with multi-channel approaches. Click & Collect is a step in this direction. More so, many customers today follow the ROPO principle (Reach Online Purchase Offline). And that’s exactly what Click & Collect supports. For retailers, this means that they can increase their stickiness and boost customer loyalty.
Here is what makes ProGlove’s solution a perfect fit
Click & Collect often moves fulfillment closer to the customer. Yet to ensure that the right items arrive at the customer’s pickup location requires additional care with regards to the picking process. Even more so in times of the pandemic, when employees from other departments often help out. Above all, this increases the need for flexible picking tools. They need to allow for easy deployment and should not require a great deal of training.
ProGlove’s MARK family of products meets these requirements perfectly. This is because the lightweight wearable barcode scanners pursue a plug & play approach so that businesses can implement them without major integration hassle. Employees can literally get started in no time and, with the optional Worker Feedback, receive effective support in avoiding errors. Especially when it comes to bulky goods, the MARK scanners display yet another outstanding advantage: Users always keep their hands free. Annoying cables or cumbersome holding devices are not in their way. With MARK Basic, ProGlove also offers interested customers a cost-effective introduction to Click & Collect!
