REDUCING CUSTOMERS’ WAITING TIME

Success story – Intersport Pregenzer

Retail|Sales, Pick-up

Intersport Pregenzer Challenges

Rental equipment is individually assigned to customers by means of a barcode
Literally hands full, staff had to check and adjust the ski bindings while confirming the rentals with the help of a conventional handheld scanner – all at the same time.
The clash of customers checking out skiing equipment, while others were returning theirs, raised stress levels during peak times considerably

ProGlove Solution

Intersport introduced ProGlove to allow shop assistants to scan handsfree so they can be more efficient and not entangled with equipment and scanners. The reduction in wait time for customers made matters significantly more convenient at the return counters located outside the shop. It also provided an immense relief to personnel as returned skis are no longer scattered in the way of customers or shop assistants.

The ProGlove Effect @Scale

Thanks to ProGlove, Intersport saves up to three hours per day
Intersport manages to serve up to 25% more customers during peak times

CUSTOMER THROUGHPUT increase

during peak season

25 %

SAVED TIME

hours per day

3

Contact Sales

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